Standing centre stage in all our work is the client. Our prime objective and our
obligation vis à vis our clients is to provide services of the highest quality professionally in due time.
Quality Standards are defined in our certified Quality Management System which supports our employees in the achievement of above
mentioned targets. Sharing lessons learned and continuous improvement are main pillars of our
Quality Management System inuring to the benefit of our clients.
Client Satisfaction through Competence
The most important task of all the members of our staff is to recognize at an early stage all the relevant
requirements of our clients and to arrange and align everything in our company in order to maximize client benefit.
Our clients have learnt to appreciate this quality characteristic at Hydro-Ingenieure GmbH.
Client satisfaction is the main focus of our services. Through intensive communication with our clients and
client satisfaction questionnaires we gather feedback of our projects on a regular basis. To our perception
not only „contractual agreed“ issues are of importance but we follow-up the clients requirements in a pro-active way.
Quality Targets
- High quality engineering services, professional project management and competent
consulting services to fulfil the clients requirements.
- Elaboration of technically and economically optimized solutions through in-depth option analysis during
decision making processes.
- Professionalism and flexibility in the adoption of necessary changes of scope of work with regards to the clients requirements.
- Maintaining diversity in expertise to deliver integrated solutions within project timeframe and budget.
- Competence through continuous training programs for our staff. Our employees are the most important resource of the company.
The continuous further training of our staff is reflected in the high qualitative value of our design work.
We promote the development of our employees to self-dependent and independent action.
Quality Management System
In the year 2006 Hydro-Ingenieure GmbH established a workgroup with the objective to foster quality targets.
In the meanwhile a comprehensive quality manual is effective and internal and external quality audits are
conducted on a regular basis. As per 6. September 2007 the Head Office at Düsseldorf and the Branch Office
at Osnabrück are certified according to DIN EN ISO 9001:2008. It is the companies understanding that the
quality manual is an active document underlying continuous improvement to keep Hydro-Ingenieure GmbH on top of quality issues.
Work Processes and Quality Standards
All the work processes in our company are oriented on client benefit. Our internal work sequences are under our full
control and are improved continuously. With implementing lessons learned, the results of internal and external
quality audits and regular client satisfaction questionnaires we pursue a permanent improvement of our work processes.
